Fee of Shipping

Shipping varies based on weight and distance travelled. These rates are stated to us by our shipping carrier and are not set or alterable by Cozy Bliss.

 

How long to process the order

Our goal is to process all orders within 2-3 days. Please note that we do not ship on Saturdays, Sundays or holidays.

 

Delivery time

It usually takes 3-5 working days for the package to be delivered to you. If your order contains multiple different products, due to the different locations of the product storage warehouses, your order is likely to be divided into multiple packages for delivery, and the delivery time are different (especially in Canada and Europe) .

 

Refusal of Delivery

If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

 

Order and Shipping Confirmation Emails

You will receive an order confirmation email once your order has been submitted into our system. Once your order has shipped, we will send you an email confirmation that will include the tracking number for your package.

You may receive several shipments in order to complete the fulfillment of your order and will receive a shipping confirmation email for all items as they are shipped.

 

Item Availability

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.

Redeeming Coupon or Promotion Codes

To redeem a coupon or promotion code, simply enter the code into the appropriate field during the billing section of the checkout process. Your order total will reflect any and all price changes.